Boil Water Notice Cancelled For Blue Mound July 27, 2012— SouthWest Water Company, parent company of Monarch Utilities I, L.P., today has cancelled the boil water notice and lifted Stage 4 water restrictions for its customers on the Blue Mound public water system - PWS ID 2200005. The utility has also returned Blue Mound customers to Stage 1 water restrictions, which are typical during the summer. Monarch officials cancelled the Boil Water Notice at 3:00 p.m. on Friday, July 27, after tests results from an independent lab showed the water is safe to drink without boiling. One of three wells servicing customers in Blue Mound failed. This interruption in the water supply, coupled with increased demand on the system - typical in summer months - caused the pressure to drop. Monarch invested $100,000 to install a new pump on Wednesday, July 25. Although pressure in the system quickly stabilized, in an abundance of caution Monarch issued a boil water notice on Wednesday, July 25 while waiting for test results from water samples. “We are proud of the company’s swift response in investigating the well failure and putting in a new pump; many, many staff members have worked around-the-clock to have the pump installed so expeditiously,” Ryan Quigley, Director of Operations, Texas Utilities West, said. “We apologize to customers for this inconvenience, and we are pleased to return to our typical uninterrupted service.” Customers with questions may call Monarch Utilities’ Customer Care Center at 1-866-654-7992. About SouthWest Water Company S
outhWest Water Company provides a broad range of operations, maintenance and management service, including water production, treatment and distribution; wastewater collection and treatment; customer service; and utility infrastructure construction management. The company owns regulated water and wastewater utilities and also serves cities, utility districts and private companies under contract. More than a million people in 9 states depend on SouthWest Water for high-quality, reliable service. Additional information may be found on the company’s website:www.swwc.com
For Further Information
CONTACT: Janice Hayes – This e-mail address is being protected from spambots. You need JavaScript enabled to view it Communications Manager - Texas Utilities 281-207-5927 SouthWest Water Company, 12535 Reed Road, Sugar Land, TX 77478 www.swwc.com